FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to our secure checkout.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We will do our best to help.
Will I receive an order confirmation?
Yes. You will receive an order confirmation by email immediately after completing your purchase.
Shipping
Do you ship throughout Norway?
Yes. We deliver to customers across Norway.
How long does delivery take?
Orders are usually delivered within 2–5 business days after they have been processed.
Can I track my order?
Yes. You will receive tracking information once your order has been shipped.
Do you offer express delivery?
Express delivery may be available depending on your location and the shipping options at checkout.
Payments
Which payment methods do you accept?
We accept secure payments through:
- Klarna
- Vipps
- Visa
- Mastercard
- Other available payment methods shown at checkout
Is my payment secure?
Yes. All payments are processed through trusted and secure payment providers.
Products
Are your clothes authentic?
Our collections are inspired by African heritage and are carefully selected for their quality, craftsmanship, and timeless style.
How do I choose the correct size?
Each product includes a size guide to help you find the best fit.
Will sold-out products return?
Many of our collections are restocked. Sign up for notifications or contact us for availability.
Returns
Can I return my order?
Yes. Eligible items can be returned within 14 days of delivery. Please see our Return Policy for full details.
How long does it take to receive a refund?
Once your return has been approved, refunds are usually processed within a few business days. Your payment provider may require additional time before the funds appear in your account.
Customer Support
How can I contact Royal Tribe Norway?
You can contact us through our Contact page or by email. We are happy to assist you with any questions.
What are your customer service hours?
Our support team aims to respond to all inquiries as quickly as possible during business days.
About Royal Tribe Norway
Where are you located?
Royal Tribe Norway is based in Norway and proudly serves customers across the country.
What makes Royal Tribe Norway different?
We combine premium quality, African heritage, and modern elegance to create timeless fashion for every occasion.
What is your mission?
Our mission is to make premium African fashion more accessible while celebrating culture, craftsmanship, and individuality.
Do you regularly launch new collections?
Yes. We continuously introduce new collections and carefully selected designs throughout the year.